FAQ

Frequently Asked Questions (FAQ)

1. Ordering & Account

How do I place an order?

Simply browse our products, select your desired items, and click Add to Cart. When you are ready, proceed to checkout, enter your shipping and payment details, and complete your order.

Can I modify or cancel my order after it has been placed?

Yes, orders can be modified or cancelled within 24 hours of being placed. After 24 hours, your order may already be processed for shipment and cannot be changed. Please contact us immediately at support@footfix.store or +1 (220) 200-7089 if you need to make changes.

2. Shipping & Delivery

Do you charge for shipping?

No! We proudly offer FREE Standard Shipping on all orders across the United States with no minimum purchase required.

Where do you ship?

We currently ship to addresses within the United States.

How long will it take to receive my order?

Processing Time: 1–2 business days (excluding weekends and public holidays).
Delivery Time: 3–5 business days after processing.
Total estimated delivery time is 4–7 business days.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 24 hours for the tracking link to become active.

3. Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Digital Wallets (Apple Pay, Google Pay, PayPal), and Shop Pay. We do not accept Cash on Delivery (COD) or checks.

Is my payment information safe?

Yes. Our website uses Secure Sockets Layer (SSL) encryption and PCI-DSS compliant payment gateways to keep your information 100% secure. We never store or see your credit card details.

4. Returns & Issues

What should I do if my package arrives damaged or is lost?

If your package is lost or damaged during transit, please contact our support team right away at support@footfix.store or +1 (220) 200-7089. We will work directly with the carrier to resolve the issue promptly.